Privacy and Cookie Policy
Privacy Terms
www.cosmeticium.com (the “Website”) is operated by Cosmeticium (the “Company”). Any person who visits and/or uses the Website in any way (the “User”) is deemed to have accepted the terms set out in this Privacy and Cookie Policy.
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The Website at www.cosmeticium.com may request certain personal information in order to provide Users with better service and to carry out hair transplant, aesthetic procedures, medical consulting, preliminary assessment, appointment planning and patient communication processes. This information may consist of first name, last name, phone number, e-mail address, country, requested service, submitted form content, and other information shared by the User of their own free will.
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The information collected through the Website may be used to evaluate User requests, conduct the consulting process, organize appointments, coordinate patients, provide offer and information processes, and carry out campaign and promotional activities. Apart from personal information, statistical data related to transactions and visits made through the Website may be analyzed and stored.
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The Company undertakes not to share information submitted by Users through contact forms, analysis forms, appointment forms, WhatsApp redirects, e-mail communications or similar channels with third parties without the User’s knowledge or contrary instruction, not to use it for commercial purposes outside the scope of its activities, and not to sell it.
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In order to fulfill User requests, it may be necessary to share User information on a limited basis with the Company’s authorized employees, patient coordinators, business partners, partner clinics, technical service providers, call center, digital marketing and infrastructure service providers. This sharing is carried out solely for the purpose of providing the service, establishing communication and fulfilling legal obligations.
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Analytics and advertising technologies such as Google Analytics, Google Ads, Meta Pixel or similar may be used within the content of the Website. These technologies are used to measure the performance of the Website, improve the User experience, analyze visitor behavior, and make advertising efforts more efficient.
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Anonymous data obtained through features such as Google Analytics’ Demographics and Interest Reporting may be used to improve the Website and advertising efforts according to Users’ interests. This information does not in any way contain direct personal information, first name, last name, national ID number, or contact details. Anonymous and aggregated data may be shared with advertising publishers or digital service providers for audience analyses and advertising performance measurements.
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Third-party providers, including Google, may display Website advertisements on different publisher sites across the internet, in search engines, on social media platforms, or in advertising networks. First-party cookies and third-party cookies may be used together to optimize and serve advertisements based on Users’ past visits to the Website.
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Personal User information may only be shared with official authorities in cases where it is requested by such authorities and where disclosure is mandatory under applicable mandatory legislation.
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In the event that any payment, prepayment or collection of service fees is made through the Website, the credit card or debit card information related to the payment transaction is not stored on the Company’s servers. Payment transactions are carried out through the relevant payment institution, bank or secure payment infrastructure.
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By accepting this Privacy and Cookie Policy, the User accepts that the information they have shared with the Company belongs to them and that this information may be shared with the Company’s authorized units, affiliates, business partners and service providers for the purpose of carrying out consulting, patient coordination, appointment planning, treatment process information, sales, marketing and communication activities.
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If the User does not wish to receive the information, campaign or promotional content sent to them, they may unsubscribe from the communication list by using the unsubscribe link included in the e-mails sent or by contacting the Company.
Cookie Policy
As www.cosmeticium.com, we use cookies, pixel tags (“pixels”) and local storage technologies in order to make our website easier to use, enhance the User experience, analyze site performance and personalize our content.
This Cookie Policy has been prepared to explain for what purposes the aforementioned technologies are used and how Users can control these technologies.
What Is a Cookie?
A cookie is a small text file saved to your device, for example your computer, tablet or mobile phone, when you visit a website. Cookies help the website you visit recognize you on your subsequent visits, remember your preferences and provide a better user experience.
When you visit the same website again from the same device and browser, your browser checks whether a previously saved cookie exists. If a record is found, the relevant information is transmitted to the website, and the website understands that you have visited before and can arrange the content accordingly.
Why Are Cookies Used?
Cookies may be used to ensure the Website works securely, remember User preferences, measure site performance, analyze visitor behavior, improve form and communication processes, and make advertising and marketing efforts more effective.
Some cookies are mandatory for the Website to function properly. Some cookies, on the other hand, are used to enhance the User experience, remember previous preferences, or provide more relevant content to visitors.
Controlling and Deleting Cookies
You can change your browser settings to change your preferences regarding cookie use, block or delete cookies. Many browsers offer options to accept or reject cookies, accept only certain types of cookies, or receive a warning when a website wants to save a cookie to your device.
It is also possible to delete cookies previously saved to your browser. The process of controlling or deleting cookies may vary depending on the browser you use. For these operations, you can review the help or settings section of your browser.
Cookies Used by www.cosmeticium.com
The cookies used on our website are not used for the purpose of directly identifying you. Below are the types of cookies that may be used on our website and the purposes for which these cookies are used.
Category 1 - Strictly Necessary Cookies
These cookies are necessary for the Website to work securely and correctly. Without these cookies, the basic functions of the website, and services such as language preference, session management, security checks, form security or cookie notification may not be provided.
| Cookie | Cookie Description |
|---|---|
| cosmeticium_session | A cookie used to track session and security processes on the Website. |
| lang | A cookie that indicates the language in which the site is displayed. It determines the language shown in the interface. |
| cosmeticium_popup | If an announcement or popup is used on the site, a cookie used to keep a record of whether this content has been shown. |
| cookieconsent_status | A cookie used for the Cookie Policy notification. It keeps a record of the preference so that the notification is not shown again. |
| XSRF-TOKEN | A cookie used to ensure security during form submissions and secure session operations. |
Category 2 - Performance and Analytics Cookies
These cookies collect information about how visitors use the Website. For example, which pages are visited more frequently, on which pages Users spend more time, or whether errors occur on the website can be analyzed through these cookies. These cookies work with anonymous or aggregated data rather than information that directly identifies Users.
| Cookie | Cookie Description |
|---|---|
| _ga | A cookie associated with Google Analytics. It is used to distinguish unique users and analyze visitor, session and campaign data. |
| _gat | Associated with Google Analytics. It is used to limit the data collection rate on high-traffic areas. |
| _gid | Used to uniquely identify a visitor during a single browser session and contribute to analytics reports. |
| _cfduid | A cookie that may be generated if Cloudflare services are used. It may be used for security, performance and analytics purposes. |
Category 3 - Targeting and Advertising Cookies
These cookies may be used to display advertisements more relevant to Users’ interests, measure the effectiveness of advertising campaigns, and manage the frequency of ad display. They are usually placed by advertising networks, search engines or social media platforms with the permission of the website operator.
These cookies can remember the websites you have visited, and this information may be shared with third-party advertisers, advertising networks or digital marketing service providers.
| Cookie | Cookie Description |
|---|---|
| _fbp | May be used by Meta Pixel to measure advertising performance and build audiences. |
| _gcl_au | May be used by Google Ads to measure ad conversions and analyze advertising performance. |
| IDE | May be used by Google advertising services for ad personalization and performance measurement. |
Third-Party Cookies
Technologies belonging to third-party service providers such as Google, Meta, YouTube, WhatsApp, map services, advertising networks, analytics tools or similar may be used on the Website. The cookie use of these service providers is subject to their own privacy and cookie policies.
Protection of Personal Data
The Company takes care to process, store and protect the personal data shared by Users in accordance with applicable legislation. Users have the right to learn whether their personal data is being processed, to request information about it if it has been processed, to learn the purpose of processing, to request the correction of incomplete or incorrectly processed data, and to request the deletion or destruction of the data within the conditions stipulated in the relevant legislation.
Policy Changes
The Company may update this Privacy and Cookie Policy when it deems necessary. The updated policy becomes effective from the date it is published on www.cosmeticium.com. Users are advised to review the policy regularly.
Contact
For your questions, requests and applications regarding the privacy and cookie policy, you can contact Cosmeticium through the communication channels available on www.cosmeticium.com.